Terms & Conditions

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Is my deposit/payment refundable?

For excursions lasting more than one day:

• Within 30 days before the trip: Your deposit or payment is non-refundable.
• Within 31-60 days before the trip: You will be refunded 50% of your deposit/payment.
• More than 60 days before the trip: You will be refunded 100% of your deposit/payment.

For single-day trips:

• More than 48 hours before the tour start time: You will be refunded 50% of your payment.
• Within 48 hours of the tour start time: Your payment is non-refundable.

Weather-related cancellations: 

In case of poor weather conditions, we will do our best to adjust the schedule, either by changing the time or, if necessary, rescheduling the trip to another date.

Unfortunately, for multi-day expeditions, we cannot offer a partial refund, as we pay for the package in advance. However, in such cases, we will provide alternative desert activities instead of the missed boat trip, such as artisanal pottery, horseback riding in the desert, mammal and bird watching, among others.

Crew safety decisions: The crew reserves the right to stop the tour at sea due to weather or safety concerns.

Mechanical issues

Trips cancelled due to mechanical problems will be fully refunded.

No refund for personal reasons 

• In case of seasickness, illness, or a personal decision to stay on land, no refund will be issued.
• Late arrivals or early returns: Te Ma’o Expeditions is not responsible for participants who arrive late or need to leave early. No refunds will be given, and Te Ma’o Expeditions will not cover any additional costs.

Waiver: A liability release waiver must be signed before the start of the expedition.

Scuba certification: Participants must have prior scuba diving experience (a valid scuba diving certification will be required) and be in good physical health.

Insurance: All participants must have insurance for diving/snorkeling activities.

Travel insurance: It is your responsibility to obtain travel insurance.

Diving Insurance: All participants engaging in diving activities are required to have specific diving insurance. This is mandatory to ensure coverage for any potential risks associated with diving.

Animal sightings: We do not guarantee any animal sightings.

Authority of captain and guide: The captain and guide have the final say on navigation and water entry. They may refuse a person’s entry into the water if safety requirements are not met.

Interaction with Whales: In accordance with Mexican law and for safety and conservation reasons, swimming with whales is prohibited during our expeditions